Privacy Policy.

Last updated: 1st October 2025

1. Introduction

Prime Paraplanning Ltd ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard the information you provide when you visit our website, www.primeparaplanning.co.uk (the “Website”), and when you contact us through our online contact form.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Prime Paraplanning Ltd
Registered in England and Wales
Registered address: 128 City Rd, London EC1V 2NX
Email: info@primeparaplanning.co.uk
Data Controller: Prime Paraplanning Ltd

3. What Information We Collect

We may collect and process the following types of personal data:

  • Information you provide directly via the contact form, including:

    • Name

    • Email address

    • Company name (if provided)

    • Message content

  • Technical information (automatically collected), such as:

    • IP address

    • Browser type and version

    • Pages visited and time spent on the site

We do not collect or store any financial, sensitive, or special category data through our website.

4. How We Use Your Information

We use your information to:

  • Respond to your enquiries or requests submitted via the contact form.

  • Maintain business correspondence and client relationships.

  • Improve our website and user experience.

  • Comply with any legal or regulatory obligations.

We will never sell or rent your personal data to third parties.

5. Legal Basis for Processing

We process your data under the following lawful bases:

  • Legitimate interests – to respond to your enquiries and manage client relationships.

  • Legal obligation – to comply with applicable laws and regulations.

  • Consent – where you have explicitly given it (for example, by ticking a contact form box).

6. Data Retention

We only retain your personal data for as long as necessary to fulfil the purposes for which it was collected.

  • Enquiry data: retained for up to 12 months after the enquiry is resolved, unless a client relationship is established.

  • Client data: retained in accordance with our compliance and record-keeping obligations.

7. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration.
All information transmitted through our contact form is encrypted using SSL (Secure Socket Layer) technology.

8. Sharing Your Information

We may share your information only with:

  • Service providers who assist in hosting or maintaining the website (bound by strict data processing agreements).

  • Regulators or legal authorities, where required by law.

We do not transfer your personal data outside the UK or EEA without ensuring appropriate safeguards.

9. Your Rights

Under the UK GDPR, you have the right to:

  • Access the personal data we hold about you.

  • Request correction or deletion of your data.

  • Object to or restrict our processing of your data.

  • Withdraw consent (where processing is based on consent).

  • Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your rights have been infringed.

10. Links to Other Websites

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those sites.

11. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be available on our website with the “last updated” date shown above.

12. Contact Us

For any questions regarding this Privacy Policy or your personal data, please contact:
Email: info@primeparaplanning.co.uk